Question 1

What is QuickPass?

Accepted Answer

QuickPass is an automated online guest check-in system that is directly integrated with Dubai's Department of Economy and Tourism (DET). It simplifies and fully automates the process of collecting guest documents and submitting them to DET, eliminating the need for manual admin work by property operators.

Question 2

Is QuickPass DET certified?

Accepted Answer

Yes. QuickPass is the only DET-integrated, licensed, and certified check-in tool of its kind in the industry. It is fully compliant with all regulations set by the Department of Economy and Tourism in Dubai.

Question 3

How does QuickPass compare to Chekin for Dubai?

Accepted Answer

While Chekin is a global platform covering 100+ countries, QuickPass is purpose-built exclusively for Dubai. QuickPass is the only DET-certified check-in tool, offering native DET integration, facial recognition, OCR document scanning, and dedicated Dubai-based support. For Dubai operators who need guaranteed DET compliance, QuickPass is the specialist choice.

Question 4

Does QuickPass support group check-in?

Accepted Answer

Yes. The primary guest can invite additional group members to complete their own independent verification through unique links. Each co-guest goes through their own passport/ID upload and facial recognition process.

Question 5

Do guests need to download an app to use QuickPass?

Accepted Answer

No. The entire guest check-in experience is browser-based and mobile-optimised. Guests simply click the secure link sent to their email and complete the process directly in their browser.

Question 6

Does QuickPass integrate with my existing PMS?

Accepted Answer

Yes. QuickPass integrates natively with mr.alfred PMS and can connect with other Property Management Systems including Hostaway, Guesty, and more through API integration.

Question 7

What is OCR Document Scanning?

Accepted Answer

OCR (Optical Character Recognition) is built into QuickPass and automatically reads and extracts information from uploaded passport or Emirates ID documents, reducing errors and speeding up verification.

Question 8

Does QuickPass work with smart locks?

Accepted Answer

Yes. QuickPass supports remote keyless integration, allowing operators to connect smart lock or digital access systems to the guest check-in flow for fully contactless arrivals.

Question 9

How much does QuickPass cost?

Accepted Answer

QuickPass starts at $12.00 per unit per month, with a minimum monthly fee of $125. Custom pricing is available for portfolios of more than 50 units.

Question 10

Who is QuickPass designed for?

Accepted Answer

QuickPass is built for any licensed accommodation operator in Dubai obligated to submit guest data to DET, including holiday home management companies, individual holiday home owners, hotel apartments, and independent hotels.